Author Archives: Kevin Claypoole-McCloskey

Playbook: ESG

The significance of the environmental crisis, social movements and socio-economic divisions, combined with gradual shifts in wealth ownership and buying power, are driving demand for redefinition of business success.

How content helps insurers differentiate on customer experience instead of price

Consumers today want to be able to connect with brands, have access to always-on content and reach the answers they need, fast. And in the current crisis, that connection is more important than ever. But people don’t typically hear much from their insurance providers and that has to change. At the Global Insurtech Summit in London earlier this month, everyone was talking about how insurers need to embrace the customer experience revolution.